Privacy Policy

Last Updated : Jan 15, 2025

1. Introduction & Our Privacy Commitment

At SellInstant, protecting your personal data is a foundational responsibility. When you trade in or sell an old smartphone, laptop, tablet, or gaming console, you trust us not only with your personal contact details, but also with physical hardware that historically stored private memories, banking apps, and personal messages.

This Privacy Policy details how SellInstant collects, processes, protects, and handles your information across our website and doorstep buyback operations. We never sell, rent, or trade your personal information to third-party marketing companies.

2. Information We Collect

A. Customer Identity and Contact Details

  • Full name, mobile telephone number, email address, and residential or office pickup address
  • Government-issued photo identification details (Aadhaar card, Driving License, or Voter ID) recorded solely for legal indemnity and anti-theft statutory compliance
  • Bank account IFSC or UPI virtual payment address (VPA) provided by you to disburse payment on the spot

B. Device Hardware Specifications

  • Brand, model, storage capacity, physical cosmetic grade, and operational condition parameters
  • Device serial number and International Mobile Equipment Identity (IMEI) number, used to create the legal digital Bill of Sale

C. Technical Browsing Data

  • Browser type, operating system, IP address, and anonymized referral navigation paths collected to ensure website security and prevent fraudulent pricing queries

3. On-Site Device Data Sanitization Protocol

We take active measures to guarantee that zero residual personal data leaves your possession:

  • Mandatory Account Logout: Our field technician confirms that Apple ID, iCloud, Find My, Google FRP, Samsung Knox, or Xiaomi Mi Account locks are removed before collection
  • SIM and Memory Card Ejection: All physical nano-SIM cards and MicroSD storage cards are removed and returned directly to you
  • Cryptographic Factory Reset: We assist you in executing a full hardware factory restore in plain view, wiping photos, messages, contacts, credentials, and cached authentication tokens

4. How We Use Collected Information

SellInstant uses your data strictly for legitimate operational purposes:

  • Calculating deterministic algorithmic device valuations and coordinating pickup logistics
  • Dispatching verified technicians to your address in the scheduled two-hour pickup window
  • Executing instant bank transfers or UPI payments directly to your account
  • Issuing your official digital Bill of Sale and maintaining purchase records required by local law enforcement and regulatory authorities
  • Responding to customer service inquiries and order tracking requests

5. Information Sharing and Disclosure

We uphold strict boundaries on data sharing:

  • Zero Data Sales: We do not sell, rent, or lease customer profiles to advertisers or third-party brokers
  • Operational Logistics: Your name, contact number, and pickup address are shared only with the assigned verified field technician servicing your neighborhood
  • Legal Obligations: In accordance with Indian laws regarding second-hand electronics transactions, device serial numbers, IMEI records, and seller identification records may be furnished to police or regulatory bodies if requested during formal investigation of stolen goods

6. Data Security and Retention

We deploy multiple layers of data protection to secure customer records:

  • Transport Layer Security (TLS/HTTPS) encryption across all web traffic
  • Restricted server database access protected by role-based authorization
  • Customer transaction logs and bills of sale are archived securely for statutory accounting and legal compliance periods, after which they are permanently purged

7. Your Rights Over Your Data

As a valued customer, you have full rights to:

  • Review and request a copy of the personal information stored in your transaction file
  • Request corrections to any inaccurate contact information
  • Request the deletion of non-statutory communication records once your transaction and legal record retention periods have concluded

8. Cookies and Analytics

Our website uses strictly necessary session cookies and anonymized performance analytics to maintain your device evaluation flow and optimize page loading speeds. You can disable non-essential cookies via your web browser settings without losing access to device price calculation.

9. Privacy Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our team directly:

  • Email: sellinstant78@gmail.com
  • Direct Helpline: +91 99874 94975
  • Operating Hub: Shop 1, Baba Fakruddin Line, Mahim, Mumbai, Maharashtra 400016